Frequently Asked Questions
Everything you need to know about shopping with Sohaye
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your refund or exchange process.
How can I ensure I select the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.
What payment methods do you accept?
Sohaye accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your fabrics sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with factories that adhere to fair labor standards.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.